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Killam Reference User Survey Results

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We’d like to say a big THANK YOU to all library users who took the time to participate in the Killam Library User Survey on our new Reference service model. Last September we installed an Information Desk in the lobby for quick ref questions, and moved the Research Assistance Desk to sit right behind it in the North Learning Commons. We were delighted to find from the results of our survey that you seem pleased with the results! Some highlights:

  • 100% of respondents felt that staff at the Information Desk answered their questions appropriately. All comments relating to service were positive.
  • The Research Assistance Desk survey indicates that 41% of users who were referred from the Info Desk waited an average of 3 minutes, and 59% did not wait at all. Respondents felt the wait time was acceptable. Again all comments were positive regarding the referral process, and some helpful suggestions were made regarding visibility and location.

It’s good to know that users are happy with our new service model and that our staff is doing a great job. But of course we always welcome your feedback, and will continue to work on improving our services.

Congratulations to Adam Colaiacovo, winner of the draw for $50 on his DalCard!

One Book One Province

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Libraries Nova Scotia is planning a province-wide reading event for adults to promote a love of reading and “unity reading,” with many people reading and discussing the same book. The One Book One Province project will take place next fall in October 2012, just in time for Canadian Library Month.

Many places have successfully carried out “One Book One City” programs in various sized communities throughout the world. CBC’s Canada Reads program is a broad example of a community reading program for adults. The One Book One Province project actively involves public, university, and community college libraries, as well as the Nova Scotia Provincial Library, the Writers’ Federation of Nova Scotia, and booksellers.

What book should we all read? The chosen book must be:

  • written by a living Canadian author
  • able to generate discussion and the exchange of ideas
  • appealing to a broad range of adult readers of varying ages, literacy levels, and life experience
  • in print and available for purchase
  • strongly written with compelling story, characters, and setting that will generate excitement among readers

Libraries Nova Scotia needs your help! If you have a suggestion for One Book One Province please submit it using this form.

The survey will be open until December 1st, 2011. May the best book win!

Borrow Anywhere Return Anywhere Survey

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Libraries Nova Scotia would like your feedback about the Borrow Anywhere, Return Anywhere (BARA) pilot project. Available since September 28, 2009, this project allows Nova Scotians to borrow materials from any university, college or public library in the province and return these materials to the library of their choice.

Your feedback is critical in helping Libraries Nova Scotia to determine whether or not this service should be made permanent.

Please take a few minutes to complete the short BARA survey.

Survey results, which are anonymous, will be received and collated by Nova Scotia Provincial Library. Thank you for your feedback!

Library Survey Last Call!

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If you’ve already completed our LibQUAL+ Lite survey–THANK YOU! if you haven’t, this is your last chance to tell us how we’re doing and suggest ways we can make the Dal Libraries better. Give us 6 – 8 minutes of your time and you could win one of many great prizes, including dinner for two at It’s All Greek To Me. Our survey runs until midnight Friday March 19.

You’ll find links to the LibQUAL+ survey on our homepage, on all library workstations, and right here at LibQUAL+ Lite 2010.

Help Us Make the Libraries Better!

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The Dalhousie Libraries are constantly changing to meet the needs of our users—but we can’t do it without you.

From March 1 – 19 the Libraries are running a campus-wide online survey to find out what your perceptions and expectations are of our services. Some of you may have done the LibQUAL+ survey in 2007—this time we’re running a shorter version called LibQUAL+ Lite, which should take no more than 8 minutes to complete. Include your email and you could win one of many prizes, including a $100 certificate for dinner at It’s All Greek To Me.

Take our survey now

Some of the changes we’ve made as a direct result of responses to our previous surveys can be seen on our “We Hear You” webpage.

The Dalhousie Libraries thank you for taking the time to complete our survey—your responses are invaluable to us!

Killam Learning Commons Workstation Survey

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Results are in! From November 26 to December 2, 2009, the Killam Library ran a survey in the Learning Commons to learn more about demand for our workstations. A whopping 946 workstation users responded to our pop-up invitation (a 40% response rate) and told us all the reasons why they prefer to use our workstations rather than their own laptops.

The biggest issues keeping people from using their laptops were inadequacies of the wireless signal and the inability to print from laptops, rated 3-5 on a scale of 0-5 by 52% and 57% of respondents respectively. The good news is that Dalhousie is installing a new wireless system across campus. By this summer, Killam library users should have much better wireless service, with wireless accessible in the stacks where there are more workspaces with electrical outlets. We are also working with our campus partners to enable laptop users to send print jobs to the Learning Commons printers.

Despite these improvements, however, respondents have indicated that they may still prefer to use the workstations due to the better ergonomics, great atmosphere and convenience of the Learning Commons.

We want Killam Library users to be able to choose the computing method they prefer. The excellent insight provided by these survey respondents means we are better able to ensure that they have these options. A big thank you to everyone who participated in this survey!

The Libraries Need Your Feedback!

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The Dalhousie Libraries are constantly changing to meet the needs of our users—but we can’t do it without you!

From March 1- 19 the Libraries will be running a campus-wide online survey to find out what your perceptions and expectations are of our services. Some of you may have taken the LibQUAL+ survey in 2007—this time we’re running a shorter version called LibQUAL+ Lite, which should take no more than 8 minutes to complete. And you could win one of many prizes, including a $100 certificate for dinner at It’s All Greek To Me!

Watch for the link to the survey on our homepage and on Learning Commons workstation desktops at all four libraries. We thank you in advance for taking the time to complete the Dal Libraries’ survey!

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