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Complete a Survey, Improve Library Service

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Today is the first day of the LibQUAL+® survey. Please take 6-8 minutes to complete the online survey. When you complete the survey, you can enter your name* in a draw to win an iPad Mini or a $300 VISA gift card.

The survey is easy to access from all public use computers in all five of the Dalhousie Libraries, as well as from the main page of the Dalhousie Libraries website, libraries.dal.ca

Your participation in this survey is important. Your input is valuable. Please tell us what you think and help the Dalhousie Libraries to serve you better. More information about LibQUAL+ at Dalhousie can be found here.

* Your survey answers will be confidential because your email address will not be stored with your responses.

 

LibQUAL+ Survey 2013

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Beginning January 28, the Dalhousie Libraries are asking students, faculty and staff to participate in the LibQUAL+ survey.

The LibQUAL+ survey provides the Dal Libraries with valuable information about your library experience. It is essential for the libraries to receive this information so that we can strive to match your expectations with your experience in the Dalhousie Libraries.

The LibQUAL+ survey is used in over 17 different countries in a wide variety of library environments.

Below are two examples of data that we have gathered from the last time we did the LibQUAL+ survey, in 2010.

 

 

 

Survey Questions

 Affect of Service

AS-1       Employees who instill confidence in users

AS-2       Giving users individual attention

AS-3       Employees who are consistently courteous

AS-4       Readiness to respond to users’ questions

AS-5       Employees who have the knowledge to answer user questions

AS-6       Employees who deal with users in a caring fashion

AS-7       Employees who understand the needs of their users

AS-8       Willingness to help users

AS-9       Dependability in handling users’ service problems

Information Control

IC-1        Making electronic resources accessible from my home or office

IC-2        A library Web site enabling me to locate information on my own

IC-3        The printed library materials I need for my work

IC-4        The electronic information resources I need

IC-5        Modern equipment that lets me easily access needed information

IC-6        Easy-to-use access tools that allow me to find things on my own

IC-7        Making information easily accessible for independent use

IC-8        Print and/or electronic journal collections I require for my work

Library as Place

LP-1       Library space that inspires study and learning

LP-2       Quiet space for individual activities

LP-3       A comfortable and inviting location

LP-4       A getaway for study, learning, or research

LP-5       Community space for group learning and group study

Local Questions

LC-1       Access to Archives, special collections

LC-2       Browsing library materials in the stacks

LC-3       Making me aware of library resources and services

LC-4       Providing health information when and where I need it

LC-5       Timely document delivery/interlibrary loan

General Satisfaction

GS 1       In general, I am satisfied with the way in which I am treated at the library.

GS 2       In general, I am satisfied with library support for my learning, research and/or teaching needs.

GS 3       How would you rate the overall quality of the service provided by the library?

Information Literacy Outcomes

IL 1         The library helps me stay abreast of developments in my field(s) of work.

IL 2         The library aids my advancement in my academic discipline or work.

IL 3         The library enables me to be more efficient in my academic pursuits or work.

IL 4         The library helps me distinguish between trustworthy and untrustworthy information.

IL 5         The library provides me with the information skills I need in my work or study.

 

 

 

 

THANK YOU For Taking Our Survey

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We’d like to say a sincere “Thank you!” to the 921 Dalhousie faculty, students and staff who completed our LibQUAL+ Lite survey. Many of you also took the time to write thoughtful comments, which are of particular value to us.

Over the coming months we’ll be analyzing this rich data, and will keep you informed of any relevant results. In the meantime you can take a look at changes/improvements we’ve made in response to previous LibQUAL surveys on our We Hear You webpage.

Library Survey Last Call!

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If you’ve already completed our LibQUAL+ Lite survey–THANK YOU! if you haven’t, this is your last chance to tell us how we’re doing and suggest ways we can make the Dal Libraries better. Give us 6 – 8 minutes of your time and you could win one of many great prizes, including dinner for two at It’s All Greek To Me. Our survey runs until midnight Friday March 19.

You’ll find links to the LibQUAL+ survey on our homepage, on all library workstations, and right here at LibQUAL+ Lite 2010.

Help Us Make the Libraries Better!

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The Dalhousie Libraries are constantly changing to meet the needs of our users—but we can’t do it without you.

From March 1 – 19 the Libraries are running a campus-wide online survey to find out what your perceptions and expectations are of our services. Some of you may have done the LibQUAL+ survey in 2007—this time we’re running a shorter version called LibQUAL+ Lite, which should take no more than 8 minutes to complete. Include your email and you could win one of many prizes, including a $100 certificate for dinner at It’s All Greek To Me.

Take our survey now

Some of the changes we’ve made as a direct result of responses to our previous surveys can be seen on our “We Hear You” webpage.

The Dalhousie Libraries thank you for taking the time to complete our survey—your responses are invaluable to us!

The Libraries Need Your Feedback!

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The Dalhousie Libraries are constantly changing to meet the needs of our users—but we can’t do it without you!

From March 1- 19 the Libraries will be running a campus-wide online survey to find out what your perceptions and expectations are of our services. Some of you may have taken the LibQUAL+ survey in 2007—this time we’re running a shorter version called LibQUAL+ Lite, which should take no more than 8 minutes to complete. And you could win one of many prizes, including a $100 certificate for dinner at It’s All Greek To Me!

Watch for the link to the survey on our homepage and on Learning Commons workstation desktops at all four libraries. We thank you in advance for taking the time to complete the Dal Libraries’ survey!

Kellogg LibQual Survey Results

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In an effort to better measure the quality of our service the Dalhousie University Libraries have run the LibQUAL+™ Survey in two separate years – 2005 and 2007.

LibQUAL+™ is a tool designed to solicit, track, and understand users’ opinions and perceptions of service quality. It is one of a number of new ways libraries are moving towards outcome-based assessment, instead of relying merely on input, output, or resource metrics. Outcome measures are designed to show how well an organization serves its users and they help to demonstrate an institution’s efficiency and effectiveness.

The results of these surveys have been tabulated and analyzed for the users of the Kellogg Health Sciences Library and refer specifically to the Kellogg’s collections, service and physical space.

To view these results, please follow the link below.

LibQual Kellogg 2005-2007 Survey Results

Please send your comments to Kellogg.Library@dal.ca

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