Beginning January 28, the Dalhousie Libraries are asking students, faculty and staff to participate in the LibQUAL+ survey.
The LibQUAL+ survey provides the Dal Libraries with valuable information about your library experience. It is essential for the libraries to receive this information so that we can strive to match your expectations with your experience in the Dalhousie Libraries.
The LibQUAL+ survey is used in over 17 different countries in a wide variety of library environments.
Below are two examples of data that we have gathered from the last time we did the LibQUAL+ survey, in 2010.
Survey Questions
Affect of Service
AS-1 Employees who instill confidence in users
AS-2 Giving users individual attention
AS-3 Employees who are consistently courteous
AS-4 Readiness to respond to users’ questions
AS-5 Employees who have the knowledge to answer user questions
AS-6 Employees who deal with users in a caring fashion
AS-7 Employees who understand the needs of their users
AS-8 Willingness to help users
AS-9 Dependability in handling users’ service problems
Information Control
IC-1 Making electronic resources accessible from my home or office
IC-2 A library Web site enabling me to locate information on my own
IC-3 The printed library materials I need for my work
IC-4 The electronic information resources I need
IC-5 Modern equipment that lets me easily access needed information
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-7 Making information easily accessible for independent use
IC-8 Print and/or electronic journal collections I require for my work
Library as Place
LP-1 Library space that inspires study and learning
LP-2 Quiet space for individual activities
LP-3 A comfortable and inviting location
LP-4 A getaway for study, learning, or research
LP-5 Community space for group learning and group study
Local Questions
LC-1 Access to Archives, special collections
LC-2 Browsing library materials in the stacks
LC-3 Making me aware of library resources and services
LC-4 Providing health information when and where I need it
LC-5 Timely document delivery/interlibrary loan
General Satisfaction
GS 1 In general, I am satisfied with the way in which I am treated at the library.
GS 2 In general, I am satisfied with library support for my learning, research and/or teaching needs.
GS 3 How would you rate the overall quality of the service provided by the library?
Information Literacy Outcomes
IL 1 The library helps me stay abreast of developments in my field(s) of work.
IL 2 The library aids my advancement in my academic discipline or work.
IL 3 The library enables me to be more efficient in my academic pursuits or work.
IL 4 The library helps me distinguish between trustworthy and untrustworthy information.
IL 5 The library provides me with the information skills I need in my work or study.