This week, the Libraries received an unusually high volume of messages regarding log in problems to many of our subscription databases. These problems largely affected off-campus users and were caused by an issue with our proxy service, i.e. the tool that authenticates you as a Dalhousie user when accessing subscription content online. The error has been fixed and all access was restored as of Thursday morning. We sincerely apologize for the inconvenience this lengthy outage has caused, as well as for failing to communicate about this issue with our users in a timely manner.
While the issue has since been resolved, if you ever encounter a problem accessing our electronic content, we encourage you to submit the information via the Libraries’ E-Resources help form: https://libraries.dal.ca/help/eresource-access-help-form.html.
Off campus users who encounter issues connecting to resources can try to use the VPN as an alternative until the problem is resolved. You can find more information about our VPN service at this link- https://dalu.sharepoint.com/sites/its/SitePages/vpn.aspx