Beginning this September, the Killam Library will be implementing a new reference service model.

The existing Reference Desk in the South Learning Commons will be removed and replaced with two new distinct service points: an Information Desk in the lobby and a Research Assistance area in the North Learning Commons.

The Information Desk will be highly visible to users as they enter the library, and will function as the first point of contact for students and scholars who require directional assistance, referral, and answers to quick questions. The new Research Assistance area will provide a place to get in-depth assistance for research activities.

Creating an area dedicated to research assistance should increase the quality of reference service at the Killam Library. In the Research Assistance area, students and scholars will benefit by getting more uninterrupted time receiving help with their work. Our service providers will be able to focus on your queries without having to also handle directional and “quick ref” questions.

This new two-tiered model will help us achieve our vision of a flexible reference service that prioritizes our users’ information and research needs, while building relationships and creating appropriate spaces for these interactions.