One of the last pieces of the Dal Libraries’ amalgamation with the ITS Help Desk service is now in place.

Marc Comeau has been Systems Manager of Libraries Information Technology Systems (LITS) since 2007 and played a vital role in bringing the Help Desk into the Killam Learning Commons. To reflect the expansion of LITS’ duties, Marc’s position has been reclassified and his official title has been changed to Director, Library IT.

The reclassification reflects not only the level of system-wide responsibility that Marc has for IT services in the Dal Libraries, but also the level of his enterprise-wide responsibilities for systems used by the entire University community.

“All of this is a reflection of the greater role that LITS has been playing within the Libraries for some time now. Today, we are working on the core tasks and infrastructure that the Libraries depend upon. We have more institution-wide responsibilities than ever before. It’s very challenging but equally exciting.” says Marc. “Bringing the Help Desk on board has further solidified our role as a key service point that reaches all of Dalhousie.”

“The reclassification process is quite involved,” says University Librarian Donna Bourne-Tyson, “and I am pleased that the outcome reflects the responsibility, strategic vision and expertise involved in the position. Congratulations Marc on the well-deserved recognition of your contributions to the Dal Libraries!”