TheNovanet consortium has three openings for part-time assistants to work on our Live Help virtual reference service. We are looking to hire three people, each of whom will cover three Live Help shifts per week, with each shift lasting two hours, for a total of six hours work per person each week.

The shifts will be scheduled for evenings and weekends (see below for a list of the open shifts). They can be done from home, provided you have a reliable internet connection on your home computer.

Live Help is a virtual chat reference service that covers all the Novanet institutions in the province. Chat is provided from a personal computer, and the providers can expect to answer reference questions coming from any of these institutions using instant messaging software.

Previous experience or training in reference service is essential. The ability to search academic databases is vital, as is the ability to work under pressure, as these shifts can sometimes get busy.

Live Help service operates from September 16 to December 6, starting up again in the first week of January 2014 and continuing into early April 2014.

You will be compensated at a rate of $15/hour.

Interested persons should prepare a brief resume and cover letter, which should be submitted electronically as a single attachment to the following email address: mike.beazley@acadiau.ca.

Also, for each of the following shifts you should indicate if you are available or not available. If you have preferred shifts, those can be indicated as well. Note that live help assistants will generally not be scheduled for more than one 2-hour shift per day.

• Monday 8pm-10pm
• Tuesday 4pm-6pm
• Tuesday 6pm-8pm
• Tuesday 8pm-10pm
• Wednesday 6pm-8pm
• Wednesday 8pm-10pm
• Thursday 8pm-10pm
• Sunday 4pm-6pm
• Sunday 8pm-10pm

Mike Beazley
Chair, Novanet Live Help Service Group
mike.beazley@acadiau.ca

Deadline for applications is 5pm on September 10th. Training will be scheduled if needed.