Written by: Mara Williams
Alyanna Cortez (BComm ’22) is a Senior Customer Experience Representative at Dash Social. She and her team are the first point of contact for customers, working to resolve issues and offer technical support. Her achievement in this position can be traced back to the work terms she completed during her Commerce Co-op degree at Dalhousie, two of which were at Dash Social. These co-ops gave Alyanna the chance to get a foot in the door of an industry and company that she would later pursue post-graduation. “Through these work terms, I got a better sense of what I enjoy and where I excel, which played a huge role in guiding my career path.”
Lessons Learned Outside the Classroom
Completing three co-ops allowed Alyanna to gain practical skills that could not have been developed in a classroom setting. Through working in a busy office and interacting with other professionals daily, she grew to understand the intricacies of making small talk in a professional environment. “While building a network is essential, establishing rapport—with both colleagues and customers—is just as vital.” Becoming adept at this skill helped strengthen her professional relationships and ensure effective communication in the workplace. In addition, Alyanna’s co-ops taught her how to explain complex technical concepts to those unfamiliar with them, which has been essential in her current role. Learning how to break down information and make it digestible has helped her provide stellar customer service in her role today.
Skill Development
Alyanna’s co-ops allowed her to develop key skills and personal learning philosophies. Her work term experiences helped her understand the importance of continuing to actively seek out knowledge. Whether she was learning from her teammates or completing independent research, this mindset helped her develop strong problem-solving skills as she sought increasingly better ways to address challenges. “Whether it was troubleshooting technical issues or figuring out how to communicate more effectively with customers, there’s always room to grow, and I continue to approach every situation with that same curiosity.” This attitude towards learning helps her assist customers in her current role, as she recognizes and embraces that every situation will require learning something new.
Blending Passions Through Work-Integrated Learning
Before beginning her university career, Alyanna had a strong interest in both business and computer science. She ultimately chose to pursue business with a Commerce Co-op degree, thinking she was leaving her passion for technology behind. However, her co-op experiences with Dash Social showed her that there was a way to blend those two interests together in one role. “My co-ops showed me that I didn’t have to choose between the two fields.” Her current role allows her to explore the technical aspects of problem solving, as well as engage with consumers and offer customer service. This position, which was forged through Alyanna’s work terms at Dash Social, is a combination of her two passions, keeping her engaged and challenged daily.
CEI Support Paving the Way for Full-Time Employment
The Co-operative Education Incentive (CEI) is a provincial program that offers wage assistance to Nova Scotia organizations looking to hire post-secondary students for career-related co-op experiences. Designed to help both students and employers, CEI has made it possible for hundreds of students to secure co-op positions since 2001, including Alyanna. Dash Social benefitted from CEI funding, allowing Alyanna to land a co-op work term that led to her current, full-time position. After an exemplary performance in her co-op, Alyanna’s manager reached out and invited her to apply for a full-time role with the Customer Success team when there was an opening. Due to her previous experience with the company, Alyanna was well prepared to succeed in the interview and application process. “I was already familiar with the company culture, the team dynamics, and the kind of work that was expected.” Being able to draw on her previous involvement with the company allowed her to highlight how she would contribute to the team, demonstrate her dedication to customer service, and ultimately landed her the job.
In fall 2024, Management Career Services reached an incredible milestone of 20,000 business work terms for students in the Bachelor of Commerce Co-op, Bachelor of Management, and Corporate Residency MBA programs. These programs have produced a diverse group of alumni who have made significant contributions across industries. To learn more about their stories and the impact of these work-integrated learning programs, visit our website.