We recently announced a new structure and academic IT service model. And it is no longer within our ITS organization.
As more and more academic IT services are delivered as cloud services, there is transformation–call it a maturing–in how academic support is offered to faculty members and instructors. Instead of a team of technicians supporting faculty, we can now focus our support resources on instructional design and a range of other academic support needs. Gone are the databases, the servers and applications. In are a variety of new tools and analytics for managing the classroom and learning experience.
We also embedded the academic support within the university library. With direct services to faculty central within the library’s mission , this made sense at Dalhousie. They, too, are evolving their services to meet changing demands.
This doesn’t mean that IT is out of the game. Hardly. Network is critical and classroom technologies require a concerted effort from facilities, teaching professionals and IT. Yet with LMS tools of the future, the new requirements of support for teaching and learning are no longer core competencies within the IT organization.
It’s less about IT and more about the support and engagement with those in front of the classroom.