Five Engagement Elements That Make a Difference
Which employee engagement elements best define the increased opportunity, or vulnerability, during tough times? These five elements best differentiated resilient business unit cultures from others:
1. Clear expectations. During tough times, employees need managers who reset priorities, involve them in reestablishing their goals and constantly clarify their role relative to their coworkers.
2. The right materials and equipment. As work changes during a crisis, ongoing discussions about what resources employees need to get work done are important to minimize stress and build high-performing teams.
3. Opportunities for employees to do what they do best. The ability to leverage one’s strengths in a crisis is the difference between moving toward opportunity and falling victim to circumstances.
4. Connection to the mission or purpose of the organization. During a crisis, people need to see how they, and their work, fit into the bigger picture — how they can impact something significant and know their work matters.
5. Coworkers committed to quality work. There is no room for slack in a crisis. All team members must be dedicated to high-quality, efficient work. It is equally essential that teams within an organization rely on and respect one another’s work.